Look for recognised third-party certification bodies and/or marks, and the standard(s) the product is certified to. This information may appear on the product, supplier website or product specification sheet. To verify a compostability claim, ask to see the current certification documentation. Certified products should be traceable to a certificate or licence number and certification holder.

Terms such as “biodegradable” and “eco-friendly” are marketing language and do not mean an item is certified compostable.

Different standards apply to different composting conditions. For example, AS 4736, EN 13432 and ASTM D6400 apply to industrial (commercial) composting, while AS 5810 and TÜV AUSTRIA’s OK compost HOME certification apply to home composting.

Ecoware can provide certification documentation for relevant products on request.

Our packaging products are certified to a range of recognised compostability standards, depending on the material and product. These include:

Industrial (commercial) compostability

• AS 4736

• EN 13432

• ASTM D6400 / D6868

• TÜV AUSTRIA OK compost INDUSTRIAL

Home compostability

• AS 5810

• TÜV AUSTRIA OK compost HOME

Certification varies by product and is generally held by the product manufacturer. We can provide current certification documentation for relevant products on request.

Established in 1993, FSC® is the acronym for Forest Stewardship Council (organisation), a non-profit organisation. FSC® certified paper comes from forest-based materials sourced according to standards set by the Forest Stewardship Council (FSC), an independent, international certification organisation promoting responsible forest management.

FSC® certifications are internationally recognised as the most rigorous environmental and social standard for responsible forest management.

There are three FSC® labels:

• FSC® 100%: The product comes from FSC® certified forests.

• FSC® recycled: The wood or paper in a product comes from reclaimed material.

• FSC® mixed: At least 70% of the wood in a product comes from FSC-certified or recycled material, while 30% is controlled wood.

FSC certification provides traceability through the supply chain, from the source of the forest-based material through to the finished product.

Eightysix Trading Ltd trading as Ecoware holds the FSC® Chain of Custody (COC) Certification (FSC-C142978).

Look for the FSC label and licence code, which can be verified through the Global FSC® Certificate Database.

We source from suppliers who do not intentionally add PFAS during manufacturing. Verification depends on the product and the supporting evidence available. For certified compostable products, current compostability certification standards include requirements limiting total fluorine as part of the certification criteria.

For products not covered by applicable compostability certification, supporting documentation may include supplier declarations, total fluorine screening or targeted PFAS analysis. Testing methods and detection limits vary depending on the product and analysis undertaken.

This documentation is reviewed as part of our supplier verification and procurement process and is available for relevant products on request.

Yes. We maintain supporting documentation for relevant products, including compostability certifications, FSC certification, food contact compliance, total fluorine screening and targeted PFAS analysis.

Documentation is available on request.

Shipping is calculated at checkout based on your location and order size.

Yes, we deliver nationwide. Delivery timeframes for rural or remote locations may be slightly longer than standard estimates.

Orders placed before 12pm are dispatched the same day. Orders placed after 12pm will be dispatched the following working day.

Once dispatched:

• North Island: typically 1–2 working days

• South Island: typically 2–4 working days

Delivery timeframes may vary depending on your location and carrier schedules.

If you need to make changes, please contact us as soon as possible at hello@ecoware.co.nz and our team will assist.

Once an order has been dispatched, changes or cancellations are no longer possible.

If any items in your order arrive missing or damaged, please contact us at hello@ecoware.co.nz and our team will assist.

For full details on returns, please refer to our refund policy:

ecoware.co.nz/policies/refund-policy

We do not offer order collection. All orders are shipped directly from our warehouse.

Once your order has been dispatched, you will receive a tracking link via email so you can monitor delivery progress.

No. Products are sold by the full carton and we’re unable to split cartons or sell individual sleeves.

We don’t currently offer standard international delivery through our online store. However, we work with wholesale customers and distribution partners in a number of international markets, including Australia and the Pacific.

If you’re looking to order outside New Zealand, email hello@ecoware.co.nz and our team can advise on availability and the best way to purchase in your market.

No. Compostable products are designed for home or industrial composting, not recycling. They are typically made from materials that cannot be processed through conventional recycling systems.

Compostable packaging is designed to biodegrade under specific composting conditions, including appropriate levels of heat, moisture, oxygen and microbial activity. These conditions are generally not present in landfill, so degradation may be extremely slow or may not occur.

If compostable materials do biodegrade under the anaerobic conditions found in landfill, methane can be generated. Landfill is therefore not the intended end-of-life pathway for compostable packaging.

You can locate a service provider here: ecoware.co.nz/pages/collection-partners.

No. Compostable packaging is not accepted in council-managed food scraps or food and garden organics (FOGO) collections anywhere in Aotearoa New Zealand.

Commercially compostable packaging requires a separate collection pathway to a facility that accepts it. In most cases, this means using a commercial waste collection provider that transports the packaging to an appropriate composting facility.

Yes. Packaging certified for home composting is designed to break down under the lower temperatures and variable conditions found in a well-managed home compost system.

Look for certification to a recognised home compostability standard or scheme, such as AS 5810 or TÜV AUSTRIA OK compost HOME. Packaging certified only for industrial composting should not be placed in a home compost system, as it requires different processing conditions.

Tearing or shredding packaging into smaller pieces can help it break down more quickly.